We understand that unanticipated events occur such as car problems, medical emergencies, traffic, business meetings, etc. These are just a few reasons why one might consider canceling a scheduled appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our Team Members’ time, we have adopted the following policies:
ARRIVAL TO YOUR APPOINTMENT
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients) and ensure that your reservation is a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
CANCELLATION POLICY
Please provide at least 24 hour notice if you need to reschedule or cancel a treatment. This gives the salon or spa enough time to fill the slot. Less than 24 hour cancellation notice or rescheduling notice will result in a 100% charge for services reserved.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments will be charged the full amount for their reservation and may be asked to pre-pay for future services.
Thank you. We appreciate your cooperation so that we may better serve you.
The Team at Southwest Day Spa
